🛍️ Shop with Confidence
【Important】Please Read Before Purchasing
Thank you for choosing our store. To ensure a smooth transaction and your satisfaction, please review the following important information.
✈️ About Shipping
All items are shipped directly from Japan.
🔌 【Important】Electronics & Voltage Warning
The standard voltage in Japan is 100V. Using Japanese electronics in regions with 220V-240V without proper equipment can cause severe damage, malfunction, or fire.
⚠️ You MUST use a "Voltage Transformer."
Voltage Difference: Japan uses 100V. Connecting these devices directly to high-voltage outlets (e.g., Europe, Asia) will destroy the device immediately.
【Plug Type】
Our products use Japanese plug types (A or B type).
Please use a conversion adapter if necessary.
Adapter Caution: A simple "plug adapter" only changes the shape of the plug; it does NOT change the voltage. Damages caused by using the device without a transformer are NOT covered by warranty or refunds.
Global/Free-Voltage: Products labeled "Input: 100-240V" (e.g., many laptop or smartphone chargers) can be used safely with just a plug adapter.
🏭 Manufacturer Warranty
All our products are 100% authentic items sourced through official Japanese channels.
Warranty Coverage: Manufacturer warranties are valid only within Japan. We generally cannot accept repair requests or provide warranty services internationally.
Manuals: Product manuals and packaging are primarily in Japanese.
🔄 Returns, Exchanges, and Disclaimers
Product Defects: If your item arrives damaged or defective, please contact JOOM Customer Support immediately.
📦 Regarding Outer Packaging Damage
Due to the nature of international shipping, the outer box may sustain dents or scratches during transit. If the product itself is intact, we cannot accept returns, exchanges, or refunds based solely on packaging damage. We appreciate your understanding in this matter.
Customer-Initiated Returns: For returns due to customer preference (e.g., ordered by mistake, no longer needed), international return shipping costs may be the responsibility of the customer.
We are dedicated to bringing high-quality Japanese products to customers worldwide. Thank you for your understanding and happy shopping!
[USB, Bluetooth, and 3.5mm Plug Cable Compatible Model] Creative Pebble Pro supports three audio inputs. Switch between inputs by repeatedly pressing the Bluetooth/Source button on the front of the right speaker. (The current input status is indicated by an LED: purple for USB mode, green for Aux mode, and flashing blue for Bluetooth.) Play lossless USB digital audio from your PC or Mac, or use the Bluetooth wireless connection to wirelessly play music from your smartphone. The analog connection also lets you easily play analog audio from portable game consoles, TVs, and other devices. [CREATIVE products are sold after obtaining the Technical Conformity Mark.]
In addition to the USB audio port, which provides a maximum speaker output of 10W RMS/20W peak power when powered by USB bus power, the device now also features a dedicated USB PD port for power supply. Speaker output, which tends to be insufficient with USB bus power, can be boosted with an external USB PD power supply, enabling powerful audio playback with a maximum output of 30W RMS/60W peak power. (Note: The dedicated USB PD port is for power supply only. It cannot be used for USB audio even when connected to a PC.) The device also features a newly developed digital amplifier and a redesigned 2.25-inch full-range driver specifically for Pebble Pro, delivering deep bass and clear, high-quality audio across a wide volume range.
[Frequently Asked Questions] We sometimes receive reports of "no sound" or "static noise." These issues can be caused by the device connected to this product or by loose cable connections. If you experience these issues, please try the following solutions. [Solution 1] Make sure the signal cable and USB cable are securely connected. [Solution 2] If using a computer, try connecting to a USB port on your computer without using a USB hub. Also, try a different USB port. [Note] This product contains precision components designed to improve sound quality. Therefore, do not drop the product or subject it to strong impacts.
When using voice communication via the Pebble Pro's USB audio on a Windows PC, you can take advantage of the SmartComms Kit's convenient features, which improve video conferencing and voice chat audio calls and make online communication more convenient and enjoyable. These include VoiceDetect, which enables the microphone only when you speak and disables it when you're not, and NoiseClean, which reduces background noise on both your side and the other party's side, making it easier to hear.
Creative's Pebble series is an active speaker series that delivers a sound field ideal for personal listening. The Pebble Pro inherits the series' DNA, including the convenience of USB power, a distinctive spherical speaker design with speaker drivers angled upward at a 45-degree angle to transmit audio directly to the listener, and a large passive radiator located on the back of the speaker to produce deep, bass-rich audio. This is an evolved, top-of-the-line model with significant upgrades in audio quality and speaker output.
