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This is a formal complaint regarding my order DVLM9PMD. I have repeatedly requested to use my legal EU right of withdrawal within 14 days, and I clearly stated that I want to return the item at my own expense. However, Joom support is completely ignoring my messages and is refusing to provide the return address and the required return instructions. Your lack of response is directly preventing me from exercising my rights under the EU Consumer Rights Directive 2011/83/EU. This is unacceptable and constitutes a violation of EU consumer protection law. I demand the return address and full return instructions immediately, as I am still within the legal withdrawal period. I confirm once again that I am ready to cover the return shipping cost. If this issue is not resolved promptly, I will escalate the case through: ECC-Net (European Consumer Center), my payment provider (chargeback for obstruction of lawful return), and App Store/Google Play complaint process (Right of Withdrawal issue). Please treat this as an urgent request.

This is a formal complaint regarding my order DVLM9PMD. I have repeatedly requested to use my legal EU right of withdrawal within 14 days, and I clearly stated that I want to return the item at my own expense. However, Joom support is completely ignoring my messages and is refusing to provide the return address and the required return instructions. Your lack of response is directly preventing me from exercising my rights under the EU Consumer Rights Directive 2011/83/EU. This is unacceptable and constitutes a violation of EU consumer protection law. I demand the return address and full return instructions immediately, as I am still within the legal withdrawal period. I confirm once again that I am ready to cover the return shipping cost. If this issue is not resolved promptly, I will escalate the case through: ECC-Net (European Consumer Center), my payment provider (chargeback for obstruction of lawful return), and App Store/Google Play complaint process (Right of Withdrawal issue). Please treat this as an urgent request.

Lamentable after-sales service, To make a return you have to pay more than 20 euros for shipping to China, send photos of the product, of the packaging from all angles, of the shipping label. Everything is done to discourage claiming a refund.