DJI 1 Year Extended Premium Support JP (DJI NEO)

【Voltage Compatibility】 When using electrical appliances, please note that they are designed for Japanese voltage specifications (90-110V), so if you use them with a different voltage, it may cause a malfunction. 【Plug Type】 Our products use Japanese plug types (A or B type). Please use a conversion adapter if necessary. 【Important Note on Transformers and Adapters】 A transformer adjusts voltage to match your device’s requirements. A conversion adapter only changes the plug shape and does not adjust voltage. Using only a conversion adapter without a transformer may result in damage to the product. 【Liability】 We are not responsible for malfunctions or damages caused by improper use, such as operating the product without a transformer. 2 Refresh Exchanges: You can receive the refresh exchange service up to 2 times per year, one of which can be used as a flight loss guarantee. The product to be replaced will be a new product or a product equivalent to a new product in terms of performance and reliability. The cost of a refresh replacement is 3,300 yen (tax included), and the cost of a flight loss guarantee is 15,400 yen (tax included). If you use the flight loss guarantee, you will have used one product replacement. Comprehensive Warranty: Your product is covered for damage or loss due to causes such as collision or water damage, and you receive comprehensive warranty coverage. Extended Manufacturer Warranty Service: If a performance failure occurs in a covered part during the validity period of DJI Care Refresh, we will provide a free repair as part of the manufacturer's warranty. You can use the product for a longer period of time with peace of mind. DJI Care Express: When you apply for DJI Care Express, you pay the refresh replacement fee upfront, and DJI will ship the replacement as soon as we receive your defective product. This process eliminates the need for inspection and quotation, allowing you to receive your replacement product quickly. Flight Loss Guarantee: Guarantees the situation in which the aircraft is lost during flight, so you can fly with peace of mind. (To use the Flight Loss Guarantee, users must use the DJI FLY app to link their DJI account and remote controller to the aircraft. If the above steps are not completed before a flight loss occurs, the Flight Loss Guarantee cannot be used.) *DJI Neo does not support DJI Care Refresh updates.